Monitor AI assistant reliability globally and proactively
Catch outages, latency, or errors before customers notice
Reliability makes or breaks AI assistant experiences
AI assistants such as Microsoft Copilot, Open AI ChatGPT, Google Gemini, X Grok, Perplexity, IBM watsonx and more power customer service, copilots, workflows, and other business-critical assets. Any slowdown or outage of API, LLM, or chatbots themselves directly impact the customer experience. Internet, experience, and synthetic monitoring give teams real-time visibility into their availability, latency, errors, and global reachability—before users feel the impact.
API downtime, latency, or failure breaks AI-driven user experiences
When AI assistants are slow, unreachable, or error out, customers notice immediately. Users abandon chats, agents stall, and trust is lost. Proactive monitoring with synthetics, DEM, and IPM lets you catch API issues, latency spikes, or regional outages before they harm customer experiences or business outcomes.
Global API reachability
Test if AI APIs and LLMs are available from every key user region. Detect DNS failures, routing issues, or regional outages that prevent customers from connecting reliably.
Latency baselines
Trend AI response times for drift. Identify slowdowns, degradations, or spikes in latency before they impact user workflows, conversions, or productivity.
Uptime & error monitoring
Catch downtime, 5xx errors, overload failures, or malformed responses before users are affected. Alert instantly when availability drops.
Without visibility, AI reliability issues go undetected until your users complain
If you’re not monitoring AI endpoints, you’re flying blind. Failures in DNS, APIs, network routes, or AI responses often surface as customer complaints. Internet Performance Monitoring, Digital Experience Monitoring, and Synthetic Testing give you proactive visibility—so you can fix problems before they affect revenue, trust, or user experience.
Synthetic prompt monitoring
Simulate AI assistant interactions. Validate response quality, uptime, and error-free operations. Ensure the capital of France really is the capital of France.
DNS & routing monitoring
Detect DNS resolution issues, CDN failures, or BGP routing problems that stop users from reaching your AI assistant globally.
Multi-region observability
Run tests from multiple regions to see whether AI assistants perform consistently worldwide. Detect localized failures quickly.
